FAQs

Frequently Asked Questions

Where is MSK Gleam based and are you a registered business?

Yes, MSK Gleam is the retail brand of MSK E-COM LTD, a fully registered UK limited company. Our registered address is 126 West Regent Street, Glasgow, Scotland, G2 2RQ. We operate in full compliance with UK consumer protection and e-commerce regulations.

Where do you deliver and how long does delivery take?

We deliver across the United Kingdom. Standard delivery typically takes 3 to 5 working days from the date your order is dispatched. You will receive a confirmation email with tracking details once your order is on its way.

What is your return and refund policy?

We offer a 14-day return window from the date you receive your order. If you are not satisfied with your purchase for any reason, you can contact us at msk.ecomltd@gmail.com or call us on 07577 584126 and we will arrange a return or refund. Please see our full Return & Refund Policy for complete details.

Is it safe to pay on your website?

Absolutely. All payments on MSK Gleam are processed through Shopify's secure, encrypted payment gateway. We do not store any card or payment details on our end. You can shop with complete confidence.

What type of jewellery do you sell?

We sell fashion jewellery including earrings, rings, bracelets, and pendants. All pieces are carefully selected for their quality, finish, and style. Our collection is designed to be affordable, elegant, and suitable for everyday wear as well as special occasions.

How can I contact MSK Gleam if I have a problem with my order?

You can reach us through any of the following:

We aim to respond to all enquiries within 24 hours on business days. Customer satisfaction is our top priority.